FAQS
1. ARE YOUR PRODUCTS AUTHENTIC ?
Firstly key faqs LITT KICKS NYCC only sells 100% authentic BRAND NEW products. 100% Guarantee authenticity for every item we sell.
2. WHAT FORMS OF PAYMENTS ARE ACCEPTED FOR PURCHASES ?
Secondly On the website the forms of payments we are using is PayPal ONLY. If you would like to pay in a different format contact us via Instagram or send us an email for any faqs you will look to review .
3. WHAT ARE MEMBERSHIP REWARD POINTS ?
Thirdly Membership reward points is used like a coupon. When you subscribe to be part of the LITT KICKS family you will receive points that can be redeemed at checkout. Not only that , You will also receive points for each item you purchase, Track your orders and points when you sign into your account that can be redeemed later in the future.
4. HOW MUCH ARE THE MEMBERSHIP POINTS WORTH PER ITEM ?
Each item is worth differently , Every 100 points can be converted into $1 and can be used in time of checkout or saved for future purchases.
5. HOW LONG WILL IT TAKE YOU TO SHIP MY ORDER AND HOW QUICKLY WILL IT ARRIVE ?
Items IN STOCK will ship next business day to be processed for shipment. Shipping times may vary based on the delivery address provided. Your order may take up to 5 business days to arrive once shipped. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control. Once your order has shipped, you will receive an email confirmation that will include tracking details. Please allow up to 24 hours for the tracking details to be updated.
6. WHAT IS A PREORDER ?
Preorders is a feature we provide that helps you obtain access and purchase items that is out of stock and unreleased items in limited sizes , Our team of experts is constantly on the lookout for the most exclusive sneakers from the worlds top brands . All Preorders will be shipped to our warehouse first and be authenticated by our team to insure authenticity before the item ships to you or be available for you to pick up. Keep in mind items can be subject to factory flaws that is out of our control. Contact us if you have any concerns before placing a preorder about the faqs .
7. HOW LONG WILL IT TAKE FOR YOU TO SHIP MY ORDER ON A PREORDER ?
Preordered items will begin shipping to you after 5-7 business days . You will also receive information / updates on your order via email every step of the way . You can also keep track of your orders when you sign into your account. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.
8. WHAT IS MAKE AN OFFER OPTION ?
This is a Tool we added if you believe the price is too high . Follow and fill out all information and we will get back to you within 24 hours on our answer.
9. IF YOU DO NOT HAVE AN ITEM LISTED ON YOUR SITE CAN IT BE SOURCED ?
Sourcing means can it be found , This is also a tool that is provided as well , dm on Instagram or send an email on what is needed in terms of size , and how much budget willing to pay for the item with shipping being included. We only search for BRAND NEW ITEMS , We will update you within a week if it can be found or not.
10. CAN I SHIP TO AN ADDRESS OTHER THEN MY BILLING ADDRESS ?
NO . You may not ship to an address that differs from your billing address on the website. Email us or send us a DM on Instagram if you have any concerns.
11. DO YOU SHIP INTERNATIONALLY ?
YES , We ship Worldwide but Keep in mind Shipping is more expensive , Contact us if you have any further questions.
12. WHAT IF MY PACKAGE DOES NOT ARRIVE ?
After reviewing the faqs , We do offer signature required packages for all orders , If you need to add a signature you must contact us before you place an order with us. We are not responsible for any lost, stolen, or damaged orders. make sure to ship to the exact address provided at checkout. Carefully review the exact delivery address prior to finalizing your purchase and make sure it is a safe location.
13. DO YOU BUY SHOES ?
ALWAYS!!, ALL shoes must be shipped to our warehouse first for authentication and you will be paid after we authenticate your item. SEND A LIST VIA EMAIL OR ON INSTAGRAM for further information , Counterfeit items will be thrown away .
14. WHAT IS YOUR RETURN POLICY ?
We do not accept returns or exchanges. ALL SALES ARE FINAL UNLESS IT WAS A MISTAKE ON OUR END . PLEASE know your size before placing an order and review all information prior to finalizing your purchase.
15. WHY WAS MY ORDER CANCELLED ?
Our team will contact the email that was used during checkout if the order cannot be fulfilled . Please keep in mind we reserve the right to refuse or cancel any order for any reason.
16. HOW DO I NAVIGATE THE WEBSITE ?
Choose any option at the menu screen for any section such as BRANDS , PREORDER, or IN STOCK . When you click the IN STOCK option you will see some items will still have a preorder emblem. This means their is only a select few sizes that is in stock. You can always search for an item or filter your sizes and see what is available . For any questions feel free to contact us on Instagram or send us an email .
17. HOW CAN WE CONTACT LITT KICKS NYCC ?
Always feel free to contact us @[email protected] or via Instagram @Litt_kicksnycc . In conclusion with the fastest customer services always available 24/7 and 7 days a week and more then happy to assist you in any way possible .